Lehigh Home Club and ISE Town Hall  

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Lehigh Home Club and ISE Town Hall

October 19, 2011
6:00 p.m. to 9:00  p.m.

“An Innovative Approach to Healthcare:
Building a Better Delivery System”

The need for professionals in the healthcare field is strong and growing due to the aging population and national crisis of rapidly increasing healthcare costs. The Healthcare Systems Engineering (HSE) Town Hall Meeting co-sponsored by the Lehigh Home Club and ISE (Industrial Systems Engineering) Department will discuss the challenges in the field and how the newly established HSE master’s degree program can help solve these problems. A panel of professionals in the healthcare industry will be discussing their thoughts on the field and answering questions.

Anne Baum - Vice President of Capital Blue Cross Lehigh Valley
Tom Cassidy '87 - Area Director for Bayada Nurses (moderator)
Seth Frazier - Chief Transformation Officer for Geisinger Health Systems
Muhanad Hirzallah, PhD - Director, Performance Excellence, Information Technology for Mayo Clinic
Dale Lucht - Director SPPI for Lehigh Valley Hospital and Health Network
Donna Mulholland - Quantum Foundation & Chair of the HSE Leadership Board search
Hisham Nabaa - Director of Lehigh University's Healthcare Systems Engineering Program
Joel Rosenfeld, MD - Chief Academic Officer for St. Luke's Hospital & Health Network

  Tom Cassidy ’87
Bayada Nurses

Tom is currently an Area Director for Bayada Nurses based in Moorestown, NJ with responsibility for Operational Quality Assurance, Patient Satisfaction, Project Management Office and Procurement. Bayada is a full-service home health care provider serving 20,000 patients in 18 states. Prior to joining Bayada, Tom worked at PricewaterhouseCoopers, UPS, Nutrisystem, Answerthink and Alliance Consulting. Tom graduated from the ISE Department in 1987, received his Master’s of Engineering from Penn State and was named the Delaware Valley Young Engineer of the Year in 1999. Tom recently completed his final term on the ISE Department Advisory Board, including a term as director.

  Seth Frazier
Geisinger Health Systems

Seth Frazier is Chief Transformation Officer for Geisinger Health Systems. His responsibilities include providing business leadership to large scale innovation projects within the health system (e.g. Geisinger Accelerated Performance Program and ProvenCare) and external consulting for Geisinger Ventures. Prior to coming to Geisinger, Mr. Frazier was Senior Vice President, Strategic Services for The Children’s Hospital of Philadelphia (CHOP). Mr. Frazier led CHOP’s proton therapy development initiative, national contracting for tertiary services and strategic plan development and management. Before assuming the strategic services role, Mr. Frazier had executive responsibilities for CHOP-affiliated Children’s Health Net, a pediatric managed care organization, that developed and managed a globally capitated a 100+ PCP network under contract with the dominant regional HMO. Mr. Frazier came to CHOP after a 9-year consulting career with a large national health care firm. His practice areas included clinical resource management, managed care, service line strategy, hospital redesign and strategy.

Mr. Frazier holds an MBA with honors from The Wharton School, where he was a Kaiser Fellow. Mr. Frazier received a BA in Economics (Honors) from Haverford College.
  Dale Lucht
Lehigh Valley Hospital and Health Network

Dale Lucht is a senior executive with a track record of achieving business objectives through the application of lean practices at the tool, strategic and cultural levels of an organization. Dale is the Director SPPI (Lean Transformation and Management Engineering) for Lehigh Valley Health Network (LVHN), a network of hospitals and physician clinics employing over 1,000 physicians and 10,000 employees. Dale has a B.S. Industrial Engineering from Iowa State University and an MBA from Drake University.
  Muhanad Hirzallah, PhD
Director, Performance Excellence, Information Technology, Mayo Clinic

Dr. Hirzallah is the Director of Performance Excellence at Mayo Clinic, where he is building the quality improvement and performance excellence structure for the Information Technology department. Until August 2011, he was the Director of Business Applications at the Research Administrative Services division of Mayo Clinic, where he supervised a team of business analysts and project managers to support the Mayo Integrated Research Information System (MIRIS), he also supported several process improvement initiatives to increase efficiencies, improve service, reduce waste, improve compliance and decrease costs. He started his career at Mayo Clinic as a Quality Improvement Advisor where he was responsible for facilitating multiple system-wide quality improvement projects, clinical and administrative; to improve quality, patient safety and satisfaction, in addition to staff process improvement training using Lean and Six Sigma methods.
Dr. Hirzallah previously worked for the University of Wisconsin – Stout, a Malcolm Baldrige National Quality Award recipient, as an Assistant Professor of Management, where he taught several quality and management courses, established curricula for Six Sigma and Lean, and consulted with several organizations on performance excellence. Prior to that, he worked for several automotive and manufacturing organizations as a Sr. Process Improvement Engineer and Consultant utilizing several improvement methods to improve quality and cut costs.
At the national level, Dr. Hirzallah is a member of the executive committee of the National Institutes for Health (NIH) Clinical and Translational Science Activities (CTSA) Clinical Research Management Process Excellence Group (CPEG) and the chair of the Teachers / Communicators subgroup with members from 60 academic medical centers in the USA.
Dr. Hirzallah has over 15 years of experience in quality improvement consulting, training and performance excellence programs deployment. In addition to his PhD degree in Industrial and Systems Engineering, he has several certifications including: certified Lean Six Sigma Master Black Belt, certified patient safety officer and certified Quality Fellow at the Gold level by Mayo Clinic College of Medicine.
  Dr. Joel Rosenfeld
St. Luke’s Hospital and Health Network

Dr. Rosenfeld is the Chief Academic Officer for St. Luke's Hospital & Health Network. He is a board certified in vascular surgery by the American Board of Surgery. Dr. Rosenfeld is also a professor of surgery at the Temple University School of Medicine and is Senior Associate Dean, for the regional Medical School of Temple University/St. Luke’s Hospital and Health Network.
  Anne Baum
Capital Blue Cross Lehigh Valley

Anne Baum is the vice president, Lehigh Valley for Capital BlueCross, the leading health insurer in Central Pennsylvania and the Lehigh Valley. She is also the founder of Vision Accomplished, LLC, a consulting firm dedicated to improving organizational performance using integrated, experienced based programs designed to enhance leadership, corporate culture and image.

Anne is also co-founder of The Gates Leadership Initiative, a unique leadership development program focused on bringing experienced based leadership training, presented by leaders with a record of success, to individuals who aspire to enhance their leadership skills. The program is designed to connect successful leaders with emerging leaders to create an ever expanding leadership pool dedicated to the economic growth of the Lehigh Valley.

Anne was the founding executive director of Eastern Pennsylvania Health Network, a provider owned PPO based in Lehigh Valley, PA and vice president of managed care for St. Luke’s Hospital and Health Network, Bethlehem, PA. Anne’s prior experience includes leadership and consulting positions in the Chicago metropolitan area with Premier Health Alliance, Tiber Group and AT&T.

Anne is active in the community and currently serves as the chair of the Greater Lehigh Valley Chamber Foundation (Main Street Lehigh Valley). She previously served as chair of the board of the Greater Lehigh Valley Chamber of Commerce, The Bethlehem Area Chamber of Commerce and the YWCA of Bethlehem. She is active on the boards and committees of the United Way of the Greater Lehigh Valley, The Women’s Leadership Initiative of the United Way, Minsi Trails Council of the Boy Scouts of America, Girl Scouts of Eastern PA, and Saucon Valley Foundation for Educational Innovation.

In 2005, Anne was selected as one of Pennsylvania’s Top 50 Women in Business by the PA Department of Community and Economic Development. She has been featured by the Eastern PA Business Journal as a Community Spotlight Award winner and as a Top 20 Executive under 40. In 2006, she received the President’s Award from the Greater Lehigh Valley Chamber of Commerce and in 2009, she received the Lehigh Valley Suits award for excellence in human resources consulting.

Anne holds a bachelor’s degree in Biology from the University of Illinois, Champaign-Urbana, IL and a master’s degree in Health Systems Management from Rush University, Chicago, IL. She is a member the National Association of Women Business Owners, and is certified by the Protocol School of Washington as a protocol and etiquette consultant. Anne resides in Bethlehem, with her husband and two children.


6:00 PM – Registration & Reception

6:30 PM – Welcome by Donna Genay ‘89G, Home Club Program Chair
& Tamas Terlaky, Dept.of Industrial & Systems Engineering Chair

Overview of Healthcare Crisis and the HSE by Hisham Abu-Nabaa, Professor of Practice, ISE Department

6:45 PM – Panel Discussion followed by a Q & A Session

8:00 PM – Closing Remarks & Dessert Reception

Cost: Free

For planning purpose we ask that you please RSVP online by October 17th.
Contact Information
Amanda Fabrizio
Industrial and Systems Engineering
Date & Location
Date: 10/19/2011
Time: 6:00 PM to 9:00 PM
Location: Wood Dining Room, Iacocca Hall
Lehigh's Mountaintop Campus